George W. Woodruff School of Mechanical Engineering
CUSTOMER SERVICE SURVEY


Service Department: Service Person:


Service Personnel
1. Thinking about the person visited your office, how would you rate the person who performed the service?

Excellent Very Good Good Fair Poor N/A
A. Being courteous and friendly
B. Acknowledging your service needs and doing his/her best to correct your problem
C. Understanding your your problem(s)
D. Willingness to perform service
E. Appearance and dress
Service
2. On this service call, how would you rate the service?

Excellent Very Good Good Fair Poor N/A
A. Quality of work performed
B. Avoiding inconveniencing you
C. Being a pleasant, no-hassel experience
D. Willingness to go out of their way to satisfy you
E. Ease of obtaining an appointment, if needed
F. Promptness in handling your request
Service Call
3. Did the following things occur at that service call?

Excellent Very Good Good Fair Poor N/A
A. They fully explained the work to be performed before doing it
B. They fully explained the work performed after doing it

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